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Shipping and Returns
Shipping Charges
 

Shipping Charges to the Continental 48 States Will Be Calculated As Follows:

TOTAL WEIGHT
0 - 100 lbs.
101 - 300 lbs.
301 - 600 lbs.
601 - 2000 lbs.
SHIPPING COSTS
$3.00 + $.25/lb.
$5.00 + $.20/lb.
$8.00 + $.15/lb.
$10.00 + $.12/lb.
EXAMPLE
25 lbs. = $9.25
125 lbs. = $30.00
250 lbs. = $45.50
650 lbs. = $88.00

 

Please Call 800-776-6181 x 1 for a rate quote to AK, HI, Canada, or Puerto Rico.

Return Policy
  If you are not satisfied with your Direct Source purchase, return it for any reason within 30 days of purchase. Returns are limited to the following provisions.

POS Rolls All Direct Source branded paper rolls may be returned within 6 months of purchase.  Limited to stock items only.  Product must be in original packaging and in saleable condition. All paper rolls requiring repackaging will incur a 15% restocking fee.

Ink Ribbons - All Direct Source branded ink ribbons may be returned within 3 months of purchase. Product must be in original packaging and in saleable condition. Ribbons not sealed in original plastic are not eligible for return unless defective. Ribbons not returned within 3 months of purchase are not eligible for return as ribbons have a shelf life.

Toners - Toners may be returned within 30 days of purchase. Product must be in original packaging.

Office Supplies General Office Supplies may be returned within 6 months of purchase. Product must be in original packaging and in saleable condition.

Technology - Because technology changes so quickly, we can only accept returns within 14 days of sale. This includes: computers, monitors, notebooks/laptops, copiers, all-in-one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, and networking products. After 14 days customers will need to deal with the manufacturer on all warranty issues. Direct Source will be glad to help the customer get in touch with the manufacturer, however all warranties are provided by manufacturer.

Shortages - All shortages must be reported within 48 hours of receipt of shipment.

Refunds - Simply return your purchase in saleable condition with the original packaging, including UPC code, manuals, parts, and a copy of your invoice or packing slip. Just call Direct Source and one of our friendly customer service people will be glad to issue a return authorization. If you are in the DFW area one of our drivers will stop by to pick up your merchandise. The driver will provide you with a copy of your return authorization as proof of pickup; otherwise you will need to arrange for the items to be shipped to our location. If your merchandise is defective we will arrange for pickup of the merchandise and incur all freight charges. Upon receipt of return with a valid RA# we will credit your account on net purchases.  In the case of COD return we will be happy to mail you a refund check within 10 days of return of merchandise or credit your merchant card if you paid by credit card. Any return without a valid RA# is subject to verification and may be denied.

Thank you for choosing Direct Source, we value your business.
 
* The shipping rates on this site are for UPS Ground shipping to the Continental United States.
** Shipping to Alaska, Hawaii, Canada or Puerto Rico? Need it shipped overnight? Give our customer service specialists a call at 800-776-6181 x 1 for a custom quote.
 
 
 

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